Cancellation, Return & Refund Policy

Last updated: July 21, 2025

1. Refunds & Returns

  • Once delivered and accepted, products cannot be returned or refunded unless they are damaged, expired, or not as per the original order. This mirrors leading beauty e-commerce standards India Beauty Skincare+15K-Hair India+15Shopify+15.

  • To return a damaged item, inform the delivery representative, noting the issue on the delivery receipt, and contact Customer Support via the “Contact Us” page (www.YashiEnterprise.com/Contact) with your order number and delivery date.

2. Return Conditions

  • Deadline: Returns are accepted within 48 hours of delivery, as seen in similar policies NextwebiK-Hair India.

  • Condition: Items must be unopened, in original, saleable condition, with the original receipt enclosed.

  • Cost: Return postage and handling charges are non-refundable NextwebiTermsFeed.

3. Refund Timelines

  • Online payments: Refunds are processed to your original payment method within 7–12 working days Naturali.

  • Cash on Delivery (COD): Refunds are issued at delivery, if applicable.

4. Order Cancellation

  • Orders cannot be canceled once verified by our team via phone.

  • If cancellation is requested before verification, contact Customer Support immediately and we’ll process it within 1 business day. A confirmation email will follow.

5. Refund Methods Post-Cancellation

  • Refunds are credited back to the original payment method.

  • Prepaid refunds take 1–3 weeks; COD orders get refunds in person on delivery.

  • If we cancel your order (e.g., due to stock issues), refunds are issued via the original payment channel promptly.

6. Excess or Missing Items

  • If you receive more items than ordered, please pay in cash on delivery for the extra items.

  • Report missing items within 48 hours, and we’ll promptly rectify the error.

7. No Refunds for Opened Products

8. What We Consider Damaged or Incorrect

  • Includes items that are sealed but damaged, expired, or not matching your original order.

  • Must be reported as specified above; unreported issues beyond 48 hours are not applicable.

9. Partial Orders & Cancellation

  • Deliveries may be partial due to stock availability.

  • We cannot guarantee full order fulfillment; in case of shortages, we'll notify you, and you may cancel the remainder before dispatch.

Why This Policy Works

  • Clear timelines – 48 hours to return, 1 day for cancellation, 7–12 days for refunds Nextwebi

  • Defined conditions – unopened packaging and receipt required

  • Cost transparency – return shipping not covered

  • Aligned with beauty e-commerce norms – non-refundable after opening of products